Terms & Conditions of Sale

The terms on which we supply goods and services

Issued: 10 June 2026 · Version 1.0.1

Questions about an order? sales@mazuli.co.uk

Key Points Basis of the Contract Drawings & Approvals Order & Delivery Damages & Shortages Quality of Goods Charges & Payment Title & Risk Limitation of Liability Termination Governing Law

Key Points

These conditions apply to every sale of goods and services by Mazuli and override any other terms a customer tries to introduce.
Quotations are valid for 90 days, are net of VAT, and do not constitute an offer.
Once you approve manufacturing drawings, production begins and you become liable for the full cost of the order. Please check all quantities, colours and dimensions carefully before approving.
Deliveries are kerbside only. You are responsible for a safe off-loading area and for moving goods to their final position.
Report any damage or shortage at delivery, and any non-obvious faults within 3 working days.
Risk in the goods passes to you on delivery; legal title passes only once we have received payment in full.

This summary is for convenience only and does not replace the full terms below.

Read full terms below

These terms and conditions set out the (“Contract”) terms on which we, Mazuli Limited of Wellington Bridge Street, Leeds, LS3 1LW, company No. 12396466 (“Mazuli Ltd.”), will provide goods (“Goods”) and / or services (“Services”) to any person or firm who purchases Goods and / or Services from Mazuli (each a “Customer”).

Clause 01

Basis of the Contract

1.1These terms and conditions (the “Conditions”) apply to the contract between Mazuli and the Customer for the sale and purchase of Goods and/or Services (the “Contract”) to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealings.
1.2Any samples, drawings, descriptive matter, or advertising produced by Mazuli and descriptions or illustrations contained in Mazuli catalogues, brochures or electronic media are produced for the sole purpose of giving an approximate idea of the Goods and/or Services referred to in them, they do not form part of the Contract.
1.3On placement of an (“Order”) from a Customer, where the Customer has requested the Goods to be dispatched over a period of time (“Call Off”), Mazuli will hold the quoted price for a period of 6 months, thereafter Mazuli reserves the right to increase the Goods price by a maximum of the rate of inflation or 3% whichever is the greater.
1.4A quotation for Goods and / or Services given by Mazuli will not constitute an offer, a quotation will only be valid for a period of 90 days from its issue, all pricing will be net of VAT.

Clause 02

Drawings, Approvals & Takeoff

2.1Mazuli will base quotations / drawings / schedules on best interpretation of the information supplied by the Customer. Where details supplied by the Customer are unclear, or not dimensioned, the requirement may be scaled or assumed for quoting purposes.
2.2Where Mazuli undertakes a drawing (“Takeoff”), this will be our best interpretation based on the details supplied by the Customer.
2.3Mazuli will not undertake any structural calculations or structural design.
2.4Mazuli reserves the right to amend or recalculate the quotation upon receipt of final specifications / details not previously provided by the Customer.
2.5Mazuli will, upon acceptance of the quotation and receipt of the Customer Order, produce drawings for the manufacture of the Goods, these will be fully detailed and provided to the Customer. On occasion, manufacturing restrictions may mean some Goods are manufactured in multiple parts due to size and weight, these will be detailed in the drawings presented for approval.
2.6No manufacturing will commence until the Customer has (“Approved”) the drawings, Approval will be required by email or a signed and dated document. Once Approval is received, unless otherwise agreed (see conditions under clause 2.7), manufacturing will commence and the Customer will become liable to the full cost of the Order.
2.7Where the Customer and Mazuli agree a specific date on which Goods are to be made available for (“Delivery”) or (“Collection”), this must be recorded, and expressly accepted by Mazuli, by email or a signed and dated document. Where accepted it must be assumed that manufacturing will commence prior to the agreed date in good time to complete the Customer Order, commencement will at this point mean the Customer will become liable to the full cost of the Order.
2.8Mazuli reserves the right to make a professional charge for drawings completed after an Order is received, but for whatever reason whatsoever, never Approved.

2.9 Important – check your drawings before approval

The Customer is responsible for checking the drawings and making sure all quantities, colours, and dimensions are correct. Once the drawings are Approved, Mazuli will have no liability for errors, omissions or interpretation which have been signed off as Approved by the Customer.

2.1Mazuli will base quotations / drawings / schedules on best interpretation of the information supplied by the Customer. Where details supplied by the Customer are unclear, or not dimensioned, the requirement may be scaled or assumed for quoting purposes.
2.2Where Mazuli undertakes a drawing (“Takeoff”), this will be our best interpretation based on the details supplied by the Customer.
2.3Mazuli will not undertake any structural calculations or structural design.
2.4Mazuli reserves the right to amend or recalculate the quotation upon receipt of final specifications / details not previously provided by the Customer.
2.5Mazuli will, upon acceptance of the quotation and receipt of the Customer Order, produce drawings for the manufacture of the Goods, these will be fully detailed and provided to the Customer. On occasion, manufacturing restrictions may mean some Goods are manufactured in multiple parts due to size and weight, these will be detailed in the drawings presented for approval.
2.6No manufacturing will commence until the Customer has (“Approved”) the drawings, Approval will be required by email or a signed and dated document. Once Approval is received, unless otherwise agreed (see conditions under clause 2.7), manufacturing will commence and the Customer will become liable to the full cost of the Order.
2.7Where the Customer and Mazuli agree a specific date on which Goods are to be made available for (“Delivery”) or (“Collection”), this must be recorded, and expressly accepted by Mazuli, by email or a signed and dated document. Where accepted it must be assumed that manufacturing will commence prior to the agreed date in good time to complete the Customer Order, commencement will at this point mean the Customer will become liable to the full cost of the Order.
2.8Mazuli reserves the right to make a professional charge for drawings completed after an Order is received, but for whatever reason whatsoever, never Approved.

2.9 Important – check your drawings before approval

Clause 03

Order Fulfilment & Delivery of Goods

Deliveries are strictly kerbside. The Customer is responsible for providing a safe, hazard-free off-loading area and for moving the Goods from kerbside to their final destination. Goods may be heavy — please consider appropriate lifting equipment.

3.1Where Mazuli agrees to deliver the Goods, Mazuli will communicate with the Customer prior to Delivery and agree a day and (“Delivery Location”) on site Delivery will constitute the Goods being unloaded kerbside (by either the Customer or Mazuli / agent).
3.2Mazuli will ensure that Goods are supplied shrink wrapped for protection and load security in transit, protection is intended for transit only and is not intended as permanent protection for long term storage on site.
3.3Mazuli Delivery will be kerbside only, the Customer is responsible for providing a safe area free of hazards for off-loading and to move the Goods from kerbside once Delivered to their final destination. Goods may be heavy and therefore the Customer must consider appropriate lifting equipment, Mazuli is not responsible for moving the Goods once Delivered.
3.4Mazuli will on acceptance of an official Order from the Customer, indicate an approximate (“Lead Time”) for the manufacture of the Goods, this constitutes our best estimate.
3.5Mazuli will undertake best effort to communicate and establish a mutually acceptable Delivery / Collection date towards completion of manufacturing. However, where Mazuli is unable to contact the Customer, or agree an acceptable date, for any reason whatsoever, Mazuli reserves the right to invoice the value of the Order in full, without delay.
3.6Any dates quoted for Delivery / Collection are approximate only, and the time of Delivery / Collection is not of the essence. Mazuli will not be liable for any delay of the Goods that is caused by any event, circumstance, or cause beyond a party’s reasonable control (a “Force Majeure Event”) or the Customer’s failure to provide Mazuli with adequate Delivery / Collection instructions.
3.7Mazuli must be notified by the Customer at the earliest opportunity of any Delivery site restrictions / special instructions.
3.8Where Mazuli agrees for the Customer to Collect Goods, the Customer will Collect the Goods from Mazuli premises, or such location as may be advised by Mazuli prior to collection (“Collection Location”), within 5 business days of Mazuli notifying the Customer that the Goods are available for Collection.
3.9Upon delivering to the Delivery Location on the mutually agreed day the Customer must be available to accept delivery of the Goods, Mazuli deliveries are strictly kerbside only, the Customer is responsible for moving the product on to site / final destination. Once off-loaded kerbside Mazuli have completed the Delivery and responsibility for goods is with the Customer.
3.10If the Customer is unable to accept the Delivery as mutually agreed, Mazuli may charge the customer for aborted delivery costs.
3.11Mazuli reserves the right to charge storage where Delivery or Collection is unable to be made, either; due to an aborted Delivery as per clause 3.9, or for any other reason whatsoever where delays affect the Customer’s ability or willingness to accept Delivery or make Collection of Goods are in excess of 10 days beyond the original expected Delivery date.

3.1Where Mazuli agrees to deliver the Goods, Mazuli will communicate with the Customer prior to Delivery and agree a day and (“Delivery Location”) on site Delivery will constitute the Goods being unloaded kerbside (by either the Customer or Mazuli / agent).
3.2Mazuli will ensure that Goods are supplied shrink wrapped for protection and load security in transit, protection is intended for transit only and is not intended as permanent protection for long term storage on site.
3.3Mazuli Delivery will be kerbside only, the Customer is responsible for providing a safe area free of hazards for off-loading and to move the Goods from kerbside once Delivered to their final destination. Goods may be heavy and therefore the Customer must consider appropriate lifting equipment, Mazuli is not responsible for moving the Goods once Delivered.
3.4Mazuli will on acceptance of an official Order from the Customer, indicate an approximate (“Lead Time”) for the manufacture of the Goods, this constitutes our best estimate.
3.5Mazuli will undertake best effort to communicate and establish a mutually acceptable Delivery / Collection date towards completion of manufacturing. However, where Mazuli is unable to contact the Customer, or agree an acceptable date, for any reason whatsoever, Mazuli reserves the right to invoice the value of the Order in full, without delay.
3.6Any dates quoted for Delivery / Collection are approximate only, and the time of Delivery / Collection is not of the essence. Mazuli will not be liable for any delay of the Goods that is caused by any event, circumstance, or cause beyond a party’s reasonable control (a “Force Majeure Event”) or the Customer’s failure to provide Mazuli with adequate Delivery / Collection instructions.
3.7Mazuli must be notified by the Customer at the earliest opportunity of any Delivery site restrictions / special instructions.
3.8Where Mazuli agrees for the Customer to Collect Goods, the Customer will Collect the Goods from Mazuli premises, or such location as may be advised by Mazuli prior to collection (“Collection Location”), within 5 business days of Mazuli notifying the Customer that the Goods are available for Collection.
3.9Upon delivering to the Delivery Location on the mutually agreed day the Customer must be available to accept delivery of the Goods, Mazuli deliveries are strictly kerbside only, the Customer is responsible for moving the product on to site / final destination. Once off-loaded kerbside Mazuli have completed the Delivery and responsibility for goods is with the Customer.
3.10If the Customer is unable to accept the Delivery as mutually agreed, Mazuli may charge the customer for aborted delivery costs.
3.11Mazuli reserves the right to charge storage where Delivery or Collection is unable to be made, either; due to an aborted Delivery as per clause 3.9, or for any other reason whatsoever where delays affect the Customer’s ability or willingness to accept Delivery or make Collection of Goods are in excess of 10 days beyond the original expected Delivery date.

Clause 04

Damages, Shortages & Incorrect Supply

4.1Mazuli will endeavour to supply all Goods undamaged and ready for use as per the Customer Order, however in the event the Goods arrive to the Delivery Location damaged, or not as per the Customer Order, then the Customer must undertake the following actions:
- 4.1.1Sign the delivery ticket noting the damage,
- 4.1.2Notify the Mazuli Delivery driver who will take a photo to evidence.
4.2Where the damage, or shortage is not apparent at the point of Delivery the Customer must undertake the following action:
- 4.2.1Notify Mazuli via email / phone of any damage, shortages, or functional faults – within 3 working days.
4.3Mazuli cannot accept liability for damages caused by Customer offloading.
4.4Customer to provide pictures of Damage to Mazuli within 3 working days prior to installation, attempts to modify / remedy the issue.
4.5Mazuli will review the evidence and at its own option, repair or replace the damaged / defective Goods, or refund the price in full.
4.6Mazuli will have no liability greater than the replacement value of the damaged / defective Goods under any circumstances.

4.1Mazuli will endeavour to supply all Goods undamaged and ready for use as per the Customer Order, however in the event the Goods arrive to the Delivery Location damaged, or not as per the Customer Order, then the Customer must undertake the following actions:
- 4.1.1Sign the delivery ticket noting the damage,
- 4.1.2Notify the Mazuli Delivery driver who will take a photo to evidence.
4.2Where the damage, or shortage is not apparent at the point of Delivery the Customer must undertake the following action:
- 4.2.1Notify Mazuli via email / phone of any damage, shortages, or functional faults – within 3 working days.
4.3Mazuli cannot accept liability for damages caused by Customer offloading.
4.4Customer to provide pictures of Damage to Mazuli within 3 working days prior to installation, attempts to modify / remedy the issue.
4.5Mazuli will review the evidence and at its own option, repair or replace the damaged / defective Goods, or refund the price in full.
4.6Mazuli will have no liability greater than the replacement value of the damaged / defective Goods under any circumstances.

Clause 05

Quality of Goods

5.1 Mazuli warrants that on Delivery, the Goods will conform in all material respects with the specification requested by the Customer and be free from material, design and manufacturing defects, the Customer is responsible for ensuring the specification of the Goods is suitable for the intended installation environment. Where glass is supplied, Mazuli will comply with the Glass and Glazing Federation (GGF) Code of Good Practice that outlines the expected standards regarding the inspection and expectations regarding glass products.

These guidelines are designed to ensure consistent quality and safety across domestic and commercial glazing applications.

Inspection Criteria

Lighting & viewing conditions

Glass should be inspected in natural daylight, avoiding direct sunlight, and with no visible moisture on the surface.

Viewing distance

For toughened, laminated, or coated glass, inspect from a minimum distance of 3 metres. For standard float glass, a distance of 2 metres is recommended.

Viewing angles

Inspect from three angles: straight on, and 45° from both the left and right.

Edge exclusion

A 50mm wide band around the edge of the glass is excluded from inspection.

Acceptable Tolerances

Item	Standard
Scratches	Fine scratches up to 25mm long are acceptable if they are not grouped or visually obtrusive.
Imperfections	Bunched or noticeable imperfections that distract visually are considered defects. Smears, fingerprints, or dirt on either face of the glass are unacceptable.
Toughened glass	May naturally exhibit haze, bowing, or anisotropy, which are not considered defects.
Laminated glass	Due to its layered structure, more imperfections may be visible, and a 25% greater tolerance is allowed compared to standard float glass.

These guidelines are designed to ensure consistent quality and safety across domestic and commercial glazing applications.

Inspection Criteria

Lighting & viewing conditions

Glass should be inspected in natural daylight, avoiding direct sunlight, and with no visible moisture on the surface.

Viewing distance

For toughened, laminated, or coated glass, inspect from a minimum distance of 3 metres. For standard float glass, a distance of 2 metres is recommended.

Viewing angles

Inspect from three angles: straight on, and 45° from both the left and right.

Edge exclusion

A 50mm wide band around the edge of the glass is excluded from inspection.

Acceptable Tolerances

Item	Standard
Scratches	Fine scratches up to 25mm long are acceptable if they are not grouped or visually obtrusive.
Imperfections	Bunched or noticeable imperfections that distract visually are considered defects. Smears, fingerprints, or dirt on either face of the glass are unacceptable.
Toughened glass	May naturally exhibit haze, bowing, or anisotropy, which are not considered defects.
Laminated glass	Due to its layered structure, more imperfections may be visible, and a 25% greater tolerance is allowed compared to standard float glass.

Clause 06

Charges & Payment

6.1All Goods and Services are quoted net of VAT.
6.2Customers without a trade account will be required to pay Pro Forma, 50% with the order and the balance prior to Delivery.
6.3Customers with a trade account will be expected to pay invoices in full, based on a 30 day net monthly basis. Mazuli reserves the right to withdraw credit facilities for any reason whatsoever.
6.4Customers with credit facilities must inform Mazuli of any query, missing invoices, or any reason whatsoever which will affect the Customers ability to make payments within the terms contained in 6.3.

Without a trade account

Pro Forma — 50% with the order, balance due prior to Delivery.

With a trade account

Invoices payable in full on a 30 day net monthly basis.

Clause 07

Title & Risk

7.1 Risk

The risk in the Goods will pass to the Customer on completion of Delivery.

7.2 Title

Title of the Goods will not pass to the Customer until Mazuli receives payment in full.

Clause 08

Limitation of Liability

8.1Nothing in this contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
8.2Subject to clause 8.1, Mazuli does not accept any liability for indirect or consequential loss by the Customer, any other form of liability whatsoever is limited to the paid value of the original Order the liability relates to, or the specific paid Call Off value relating to the original Order, whichever is the lessor.
8.3Clause 8 will survive the termination of the Contract.

8.1Nothing in this contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
8.2Subject to clause 8.1, Mazuli does not accept any liability for indirect or consequential loss by the Customer, any other form of liability whatsoever is limited to the paid value of the original Order the liability relates to, or the specific paid Call Off value relating to the original Order, whichever is the lessor.
8.3Clause 8 will survive the termination of the Contract.

Clause 09

Termination

9.1 Without limiting its other rights or remedies, Mazuli may terminate the Contract with immediate effect by giving written notice to the Customer if:

a) The Customer fails to pay any amount due under the Contract on the due date for payment.

b) The Customer’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of Contract is in jeopardy.

Clause 10

Governing Law & Jurisdiction

10.1 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation, will be governed by and construed in accordance with English law and the English courts will have exclusive jurisdiction to settle any such dispute or claim.

Contact Us

If you have any questions about these Terms & Conditions of Sale, please contact us at: sales@mazuli.co.uk

Mazuli Limited, Wellington Bridge Street, Leeds, LS3 1LW · Company No. 12396466